Terms of Service

Please read these terms and conditions carefully before ordering any Product from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

  1. Intellectual Property Rights. All intellectual property rights concerning this web site including, but not limited to design, text, graphics, logos, images and other materials are owned by Floristika Studio LLC or our partners. No content or trademarks may be reproduced, copied, used, sold, and duplicated without our prior written consent.
  2. Ordering Online. After placing your order, you will be sent a confirmation e-mail detailing your transaction ID number and confirming the value of your order, which has been debited from your credit or debit card. If you have any queries regarding your order please contact us at info@floristikastudio.com. We will contact you by e-mail or telephone if we have any queries relating to your order.

  3. Payment. Payments may be made using a debit or credit card. All cards are subject to validation checks and authorization by the card issuer. We will not be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorize payment. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.e will send out goods according to the delivery day and option selected. We reserve the right to substitute flowers or foliage to the value of the order placed if we do not have the exact flowers or foliage in stock.

  4. Delivery. We will send out goods according to the delivery day and option selected. We reserve the right to substitute flowers or foliage to the value of the order placed if we do not have the exact flowers or foliage in stock. Our goods are sent out by courier. This means that the flowers can be left on the property (porch or step) or with a neighbor if there is no one home to accept delivery. If there is an alternative place to leave the flowers on the property please specify this when prompted to do so in the checkout area of our site. If you do not want the flowers to be left if no one is home then please write this in the comments box in the checkout area, the flowers will be taken back to the studio and the recipient will be left a card asking them to call to arrange re-delivery.  The products will be at your risk from the time of delivery. We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown. We do not accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses.

  5. Refunds. We guarantee our arrangements for 5 days from delivery provided that the care instructions are followed. We endeavour to dispatch all of our flowers in perfect condition. In the unlikely event that your flowers have been damaged in transit please keep the flowers and contact us within 24 hours of receipt. We cannot be liable for claims reported outside of this time. Where possible we will offer to replace the damaged flowers, however if this is not possible we will offer a full refund to the purchaser.

  6. Order Cancellations. We require two working days notice prior to the delivery date for cancellations of arranegements. Should you need to cancel an order for any reason please e-mail us at info@floristikastudio.com.